When you don’t have 3G or Wifi connectivity it will take longer to load station information, highlights stories and loyalty data for you to view. Good connectivity is especially important during the installation / upgrade process to ensure the app is configured correctly.
Contact us
No matter what your question is, you can be assured that we’ll do our best to help you find the answer you’re looking for. Get in touch with a member of our team today.
Chat
For more information, feel free to chat with our team using our Live Chat feature.
Live Chat operates from Monday to Friday: 8:00 AM – 4:45 PM excluding public holidays.
Click on the red "Chat" button at the bottom right corner of the screen to launch Live Chat.
If you are a Shell Recharge customer, please note that live chat is currently not available for you.
Online Request Forms
You can also send us a request via web form.
UK Shell Go+ Rewards EnquiriesShell Service Station Enquiries
Shell Recharge - On the Go Charging (Cards, Billing & Payment)
Shell Recharge - For chargepoints at home or at business locations
Phone
For all queries related to Shell ClubSmart please call:
(66) 0 2697 5858 (Monday – Saturday 9 am – 7 pm)
For all other queries please call:
(66) 0 2657 9888 (Monday – Saturday 8 am – 5 pm)